Antivirus Interference with Veeam Agent for Microsoft Windows

Antivirus Interference with Veeam Agent for Microsoft Windows

Backups are not functioning properly. The client machine has anti-virus software installed.

Challenge

Veeam Agent for Microsoft Windows functionality fails on a machine, where antivirus software is running. Also see this Veeam KB Article for additional information: https://veeam.com/kb2034

Cause

Veeam Agent for Microsoft Windows operations are affected by virus protection tools.

Solution

Add the following folders to the antivirus exclusions list:

  • Installation folder: C:\Program Files\Veeam
  • Local DB folder: C:\Windows\System32\config\systemprofile
  • Logs folder: C:\ProgramData\Veeam
  • The folders containing your backup files (if stored locally)

More information

If the issue persists after following the steps listed in this KB, you can also open a support case directly with Veeam as follows:

  1. Right-click the Veeam Agent for Microsoft Windows icon in the system tray and select Control Panel.
  2. Click the Support link at the top of the window.
  3. Click Technical Support to submit a support case to the Veeam Support Team.

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