Recovering Files and Folders Using the Cyber Protect Console

Recovering Files and Folders Using the Cyber Protect Console

This article explains how to recover files or folders to a computer via the web console at console.esilo.com. This method assumes the computer you are recovering files to is working and connected to the internet. To recover an entire disk or a non-booting computer using the bootable recovery media, use this article: https://support.esilo.com/portal/en/kb/articles/recovering-disks-using-bootable-media

Getting Started

First log in to the Cyber Protect Console at console.esilo.com
Info
If you need help logging in, contact us at support@esilo.com

Recovering Your Files

  1. In the Devices list, select the machine that originally contained the data that you want to recover.
  2. Click Recovery.
  3. Select the recovery point. Note that recovery points are filtered by location.

    If the selected machine is physical and it is offline, recovery points are not displayed. Do the following:

    • If the backup location is cloud or shared storage (i.e. other agents can access it), click Select machine, select a target machine that is online, and then select a recovery point.
  4. Click Recover > Files/folders.
  5. Browse to the required folder or use the search bar to obtain the list of the required files and folders.

    You can use one or more wildcard characters (* and ?). 

    Search is not available for disk-level backups that are stored in the cloud storage.

  6. Select the files that you want to recover.
  7. If you want to save the files as a .zip file, click Download, select the location to save the data to, and click Save. Otherwise, skip this step.


    Alert
    Downloading is not available if your selection contains folders or the total size of the selected files exceeds 100 MB. 

  8. Click Recover.

    In Recover to, click to select the target for the recovery operation, or leave the default target. The default target varies according to the source of the backup.

    The following targets are available:

    • The source machine (if a protection agent is installed on it).

      This is the machine that originally contained the files that you want to recover.

    • Other machines on which a protection agent is installed – physical machines, virtual machines, and virtualization hosts on which a protection agent is installed, or virtual appliances.

      You can recover files to physical machines, virtual machines, and virtualization hosts on which a protection agent is installed. You cannot recover files to virtual machines on which a protection agent is not installed (except for Virtuozzo virtual machines).

    • Virtuozzo containters or virtual machines.

      You can recover files to Virtuozzo containers and virtual machines with some limitations. 

  9. In Path, select the recovery destination. You can select one of the following:

    • [When recovering to the original machine] The original location.
    • A local folder or locally attached storage on the target machine.


    • A network folder that is accessible from the target machine.

      • For example, when recovering files from a Microsoft Azure virtual machine, the network folder must be accessible to the Agent for Azure deployed on the virtual machine.

  10. Click Start recovery.
  11. Select one of the file overwriting options:

    • Overwrite existing files
    • Overwrite an existing file if it is older
    • Do not overwrite existing files

You can check the recovery progress in the Cyber Protect console, on the Activities tab.

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