As an eSilo customer or reseller, you can customize the alarms and notifications you receive from the eSilo Portal. You can turn alarms on/off, set error and warning thresholds, and change recipients and notification settings.

Pre-requisites

You must login to https://portal.esilo.com as either the Company Owner or a Company Administrator (such as a Location Administrator) to be able to modify alarm settings.  If you’re unsure who the Company Owner role has been assigned to, contact eSilo support.

How To View Active Alarms

1. Login to https://portal.esilo.com as one of the above users
2. Go to Active Alarms in the left menu
3. Click on the Status field to view the details of the alarm
4. Click on the Number of Repeats field to see the details of repeated alarms
5. Check the box next to any alarm(s) to Resolve it, which will acknowledge and dismiss it

How To Modify Alarm and Notification Settings

1. Login to https://portal.esilo.com as one of the above users
2. Click Configuration in the upper right corner
3. In the left menu, select Alarms Management
4. Scroll through the list and check the box next to the alarm to enable/modify.
   1. For simplicity, eSilo recommends disabling most alarms and enabling only the following:
   2. Computer Without Backup – set the threshold for Warning at 4 days (or less) and Error at 7 days (or less)
   3. VM Without Backup (if you have virtual machines) – set the threshold for Warning at 2 days (or less) and Error at 4 days (or less)
   4. Repository Free Space – leave the default settings
5. To toggle alarms on/off, select the box next to the alarm to modify and click either the Enable or Disable buttons at the top bar.
6. To edit an alarm’s settings, click Edit at the top
7. Follow the prompts to set thresholds for Info, Warning, and Error alerts
8. Leave the default notification settings in place.
9. Click Finish to complete the setup
10. Repeat this for any other alarms you wish to modify